Fame or Shame?

The MSN Money 2011 Customer Service Hall of Fame & Hall of Shame has been released.  How many lending institutions and credit card companies made the top 10 Hall of Fame?  Zero.  Zilch.  Zippo.  And how many made the Hall of Shame.  Four.  Chase, Citigroup, and Capital One (What's in your wallet?  Apparently their hand) all made the top (or bottom) 10. And at number 1 with a bullet, perennial stinker Bank of America, who managed to climb past AOL from last year's number 2 spot.  A whooping 41.4% of B of A customers give the banking Goliath a poor rating (up from last year's 34.6% figure).  Bank of America says they're trying.  In the words of that great Jedi Master & philosopher Yoda, "Do or do not.  There is no try."